Order Processing: All orders will be processed within 1-3 business days (excluding weekends and holidays) from the date the order is placed. Please allow for additional processing time during peak seasons or promotional periods.

Shipping Methods: We offer standard shipping through reputable carriers. The estimated delivery time for standard shipping is usually 5-10 business days, depending on the destination. Please note that delivery times may vary based on factors beyond our control, such as weather conditions or carrier delays.

Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. This will allow you to track the progress of your package online.

Thank you for choosing our hair extensions. Due to the nature of our products, we have a non-refundable policy in place. Please carefully read and understand the following terms before making a purchase:

1. All Sales Are Final: Once the hair extensions have been purchased, they are non-refundable and non-exchangeable. We do not accept returns for a refund or exchange, except in cases where the product is received in a defective condition.
2. Defective or Incorrect Items: If you believe you have received a defective or incorrect item, please contact our customer support within 48 hours of receiving the product. We may request photo evidence or a return of the item, and if the defect is confirmed, we will arrange for a replacement or refund.
3. Color and Texture Variations: Please note that hair extensions may vary slightly in color and texture from what is shown on our website or in product images. These variations are normal and should be expected, as they are inherent characteristics of natural hair. We cannot accept returns or exchanges based on these natural variations.
4. Proper Hair Care: It is essential to follow the recommended care instructions provided with the hair extensions. Failure to do so may result in damage or alterations to the product, and we cannot accept returns or exchanges for hair extensions that have been damaged due to improper care or use.
5. Hygiene Concerns: For hygiene reasons, we cannot accept returns or exchanges on hair extensions that have been used, altered, or removed from their original packaging. It is the responsibility of the customer to ensure the suitability of the product before opening or using it.

We strive to provide high-quality hair extensions and ensure customer satisfaction. If you have any questions or concerns about our non-refundable policy, please contact our customer support team before making a purchase. We are here to assist you and provide any necessary clarification.

Begin by gently detangling the hair using a wide-toothed comb or your fingers. When washing, use a sulfate-free shampoo and apply it to the hair, ensuring thorough cleansing without excessive rubbing or tangling. Follow up with a deep conditioner or moisturizing treatment to restore moisture and keep the curls hydrated. Avoid rough towel drying and instead, gently squeeze out excess water and allow the hair to air dry partially. Apply a curl-defining cream or styling product to enhance the curl pattern, and refrain from excessive manipulation to prevent frizz. Regularly moisturize the hair with water-based products, and at night, protect it by loosely braiding or twisting and sleeping on a satin or silk pillowcase or using a satin bonnet. With proper care and maintenance, your curly hair extensions will stay beautiful and vibrant.